Returns

Am I eligible for a refund?

You are eligible for a refund if all of the following conditions are met:

• You dropped the class.
• You didn't take any assignments.
• The refund was requested within 60 days of purchase.

Do you need to return your SIMnet license purchased from deca software?

Let's make this simple. After your purchase, you should have received an email with your SIMnet purchase. Look for the email from sales@decasoftware.com. (Helpful hint: On some occasions, the receipt may end up in your spam folder.) The email will look something like this:

Reply to the email asking for a refund. Be sure that your Invoice ID is included in the email. We will take care the rest - no further action is required on your part. The request will be processed within 3 to 5 business days. The refund will be issued to the original card used for purchase.

If you purchased the software and dropped the class, you are eligible to request a refund. We only ask that requests are submitted within 60 days of purchase. Please note: once the refund is complete, you and/or your instructor will not have access to any grades on your account. If your class is complete, the license is not eligible for a refund.

We can only process requests if licenses were purchased through deca software. If you purchased a code through a campus bookstore or any other location, return to the point of purchase to request a refund.